Troubleshooting¶

A command does not appear¶

• Confirm MAUQ is installed to the server, not only to your user account.
• Check Server Settings → Integrations → Modded Among Us Queue.
• Verify that the command is enabled in the current channel.
• Some commands exist only in a server, thread, or DM context.

MAUQ cannot manage a thread¶

Give MAUQ access to the parent channel and permission to view and manage threads. Channel overrides can deny a permission even when the server role normally allows it.

Verification roles are not changing¶

1. Run /settings and confirm the configured roles.
2. Move MAUQ's highest role above both roles.
3. Grant MAUQ Manage Roles.
4. Ensure the selected role is not managed by another integration.

Verification cannot create or confirm a lobby¶

Check the MAUQ status page. If services are operational, cancel the old session and run /verify again. Verification sessions expire after ten minutes.

The API is unavailable¶

Commands that depend on MAUQ's API display a friendly service error instead of exposing an internal traceback. The notification may include an error ID such as:

Event ID: 4f8a…

Include that ID when asking for support, as it lets us find the corresponding Sentry event without showing private diagnostic details in Discord.

A queue entry disappeared¶

Queue membership expires after 72 hours by default. Rejoin the active queue if the host is still running it.

Still stuck?¶

Join the support server and include:

• The command you ran
• Whether it was in a DM, channel, or thread
• The visible error message and event ID
• The server and channel IDs, when relevant